Service Worthy of A Story: Two more stories from the Apostles Center!

One of the keys to creating a special culture of caring and serving is recognizing great teamwork.  This is becoming a regular occurrence at Homestead Village.  

Krista Haus, Rigor Lado, and Kristy Gonzalez

Recently a nurse leader in the Apostles Center sent an email praising the work of the Radcliffe House Team.  She stated, “A special thank you to Kristy Gonzolez, Krista Haus, and Rigor Lado for a team approach to staff challenges yesterday.”  She went on to share that after recognizing that they had just two caregivers instead of three for the day shift, the LPN, Rigor, and the two caregivers developed a plan for the day that was “pretty darn successful.” The Nurse Leader, Megan Wike also credited our medical records nurse, Michelle Fleetman, with great teamwork and lending an occasional hand; but these three ran the ship and made sure our residents’ needs were met. When they came across a challenge, whether it be that two residents needed help at the same time or that we had to figure out how everyone was going to get breaks, they quickly discussed and implemented a new plan. Megan summarized the success by stating that yesterday was a great example of how our team should function - talking and planning saves time in the long run. “It was a lesson for me to resist the temptation of hitting the ground running and thinking there is not time to talk it through-communication is the key that turns the lock!”

Sarah Deets

Just a day or two later, one of our supervisors in another department shared an email recognizing another Apostles Center nurse, Sara Deets, LPN, for assisting during the power outage caused by the violent thunderstorm early in September.  Dinner service was interrupted by the power outage. When this supervisor stopped in to check if dinner service had resumed, Sara heard the question and headed right in to the kitchen to help expedite the lost time without anyone asking her for assistance. "It is truly wonderful to have other departments help each other when these unfortunate things happen," stated the supervisor

"I’m sure there were many Homestead Hero’s during the power outage. It was wonderful to see the many staff that took the time to calm residents & still try to meet their needs. A big thanks to the employees behind the scenes to make Homestead work again as well!"  A big thank you as well to these four team members who exemplify our team philosophy.