Meaningful Stories: Service Worthy of a Story

 Service Worthy of a Story is a series of meaningful stories appearing on Homestead Village's Wellness Facebook page throughout 2017.  These stories highlight staff members who embody our vision which is to serve all who come into our community with genuine and remarkable kindness, respect and skill.  In just the past couple weeks, four more excellent example have been shared!

Jennifer Stout, Pam English and Joe Roeting

A team leader shared that, "When I was leaving the Bachman Center Friday evening I saw Jennifer Stout making a flower arrangement. I asked her what it was for and she told me it was to cheer up a resident who had to cancel her birthday party due to an unexpected trip to the hospital ." Jennifer is the manager of The Bachman Center and also supports both our development efforts and The Facilities Department.  She truly models our vision statement.

Lisa Andrews

 Another leader stated, "I just wanted to extend praise and a very sincere thank you to Lisa Andrews, a member of the housekeeping staff.  Our caregivers are constantly praising Lisa for her thoroughness in regards to her tasks, but even more impressive is the excellent customer service she displays toward residents and visitors daily, as well as kindness and friendliness to nursing staff. I could state at least 10 examples, but the one that left an impression on my mind today was seeing Lisa very kindly and gently holding an elderly visitor’s hand to assist her around a wet floor area that was just cleaned."  Homestead Village is blessed to have Lisa Andrews on our team!

A third leader shared the following experience, "Just wanted to take a moment to comment on the excellent care and work ethic I observed this week while working in Gelhard House. Jo Roeting is in constant motion, caring for the residents but never too busy to stop everything and calm an anxious resident. I observed her sitting with a resident who was tearful and Jo took time to support her. The caregivers in Gelhard House are the unsung heroes who day in and day out meet the needs of these dear residents. Jo is another example of the quality team members we are privileged to work along side.

Finally, we were made aware of the unique contributions of Pam English, one of Homestead Village's wonderful drivers.  When the request came out for donations of clothing protectors in the Apostles Center, Pam volunteered to make them at home.  When our laundry needed a volunteer to help mend sheets, Pam brought in her portable sewing machine and repaired fitted sheets during slow times in Transportation. Pam always assists residents in any way she can when she sees they have a need. She helps them find solutions to their dilemma. Here are a couple of her many acts of kindness.  Pam routinely picks up a loaf of bread for a Homestead resident from a bakery that the resident used to frequent because Pam knows the resident enjoys that bread so much.  She also routinely picks up fresh produce for another resident who can no longer go to her favorite produce stand.

Meaningful stories provide a great opportunity to highlight and honor our employees and share their great acts of service.  If you would like to read more, then "like" Homestead Village's Facebook wellness page.  Search Facebook for H.V.Wellness or copy this link:  www.facebook.com/H.V.Wellness