Wednesday, September 18, 2013

Medicare, a Praying Mantis and Artistic Dining Staff

A Praying Mantis

A friend who happens to be a musician, pastor and father shared the following story recently.  The other night my boys were looking at a praying mantis that their "Papa" (my father in law) caught in a jar. When he let it go, he told my boys, "Be careful. Sometimes these little guys can get angry."

My son asked, "Why is he angry?"

To which Papa replied, "Because he's scared."

Teaching moment!

When you encounter someone who is angry, upset, or frustrated....there is a good chance they're just scared. Scared of being "found out". Scared that they may be wrong, but they've believed they were right for so long. So, maybe next time, when you're tempted to respond to them in kind....choose peace instead. You just might help them be less afraid!  This is a technique that we have been advocating for years at Homestead Village.  It is called "pull-back" and all staff are trained to respond in this manner!  When put in practice, the results are wonderful.

Medicare Open Enrollment is Approaching

Homestead Village recommends that you enroll in traditional Medicare (Part A, Part B and Part D with a supplemental insurance policy) as that will ensure the best coverage for all circumstances.  If however, you want to take advantage of the cost savings afforded by Medicare Advantage Plans, Homestead recommends that you choose from the four companies with which we have or are pursuing a contract.  They are:
1.  Capital Blue Cross

  • Commercial
  • Keystone Health Plan Central 
  • Senior Blue PPO
  •  Senior Blue HMO

2.  Highmark

  • Commercial
  • Freedom Blue PPO

3.  Health America

  • Commercial
  • Medicaid (Coventry Cares)
  • Advantra HMO
  • Advantra PPO

4.  Aetna

  • Commercial
  • Medicare Advantage


Artistic Dining Staff

Eloy Jaimes
Rachel Poletti
Recently chef Eloy Jaimes and server Rachel Poletti decided to pit their artistic talents against one another as they both created paintings based on the word "Culture."  The result were the following works of art, painted over a two to three day period!  Both Eloy and Rachel are commended for their talent and their ability to capture the essence of culture.  Rachel stated that the image of the child was painted from a picture she took during a recent missionary trip to Costa Rica.  Eloy said that his painting was a reflection of his love of Spanish Culture, especially the vibrant colors.  Their creations were displayed in the dining room for a few days this summer.


Friday, July 26, 2013

Homestead Village PRC Now a Reality

July 22nd marked the first "big" event at Homestead Village's new Performance and Recreation Center (PRC). By all accounts, our summer theme dinner, planned by the Resident Activities Committee with the help of staff, was a tremendous success.  The acquisition of the PRC allows Homestead Village to offer wonderful space for concerts, banquets and other life enriching events.  Over the next few months, PRC will host many additional events and begin its transformation.  New carpet, paint and chairs are the first step followed by the addition of a serving kitchen and bathroom.  This wonderful addition to Homestead Village along with all of the renovation and improvements will be funded through gifts from friends, residents and the Lancaster community.

Monday, July 15, 2013

Homestead Village Customer Satisfaction Results Once Again Positive

Thank you very much to all of the residents who took the time to compete this years satisfaction survey.  The 2013 Bi-annual Resident Satisfaction Survey once again revealed a high level of satisfaction on the part of Homestead Village Residents with some clear opportunities for improvement.  The survey contains two key components.  The first is the 20+ questions rating the performance of Homestead Village.  The second are the comments provided by the residents who completed the survey.  Both components are equally important to understanding Homestead Village satisfaction and improvement opportunities.

Statistical Scoring
The statistical scores are based on the following key:
4 - Exceeds Expectations
3 - Very Satisfied
2 - Satisfied
1 - Dissatisfied
0 - Very Dissatisfied
A careful analysis of the results revealed the following information.
Residences: Highest Satisfaction:  
[overall satisfaction]
Apartments #17 Consistent staff helpfulness 3.77
[2.91] #7  Housekeeping 3.37
#2 Transportation 3.31
#16 Communications admin/resident 3.12
#12  Snow Removal    3.00
Villas #17 Consistent Staff  helpfulness 3.06
[2.85] #12 Snow Removal       2.95
#8  Activities & Recreation  2.94
Cottages #8  Activities & Recreation  3.88
[2.74] #7 Housekeeping  3.67
#6 Laundry    3.33
#9 Activities Choices 3.30
Mews #17 Consistent staff helpfulness 3.60
[2.79] #12 Snow Removal   3.57
#8 Activities & Recreation  3.18
#9 Activities Choices 3.13
     
  Highest Satisfaction:  
  Consistent Staff Friendliness, Helpfulness
  Activities & Recreation - Value & Choices
  Housekeeping
  Snow Removal  
Residences:  Opportunities for Improvement:  
[overall satisfaction]
Apartments #5 Apostles Center for Care         2.27
[2.91] #19  Food Quality                2.29
#18 Village Café Value  2.39
#4  Infirmary Care Quality and Avail.  2.51
#10  Upkeep/repair  2.63
Villas #19 Food Quality   2.10
[2.85] #18 Village Café Value    2.26
#10 Upkeep/Repair 2.33
Cottages #10 Upkeep/Repair  2.35
[2.74] #19 Food Quality  2.44
#4 Infirmary Care Quality & Avail.  2.50
#5 Apostles Center for Care  2.50
Mews #10 Upkeep/Repair    2.01
[2.79] #14 Grounds/Landscaping   2.18
#19 Food Quality        2.31
#18  Food Value    2.31
   
  Key Areas For Improvement:  
  Food (Village Café) Quality & Value
  Upkeep/Repair
  Apostles Center for Care  
  Infirmary Care & Availability

The good news is that the lowest ratings in most cased averaged close to very satisfied!  The very lowest ratings averaged better than satisfied.  The most important benefit of the statistical survey are the Key Areas For Improvement.  Utilizing the comments, each of these areas will be the top focus of attention in the future.

One of the most positive statistics is the percent of residents who would recommend Homestead Village to a friend or family member. In business, this is known as the Net Promoter Score. Here are those percentages for each residence area:
Apartments - 97.4%
Villa Court - 92%
Cottages - 95.6%
Mews - 100%

The overall net promoter score is over 97%!

The leadership of Homestead Village is currently reviewing all of the comments and formulating its strategy to address as many as possible in the coming weeks and months.  We will keep you updated on our progress!

Friday, May 31, 2013

Exciting Times for the Village


Sadly, Homestead Village has postponed the Townstead project until the market for retirement community apartments improves.  While Townstead is the crown jewel of Homestead Village’s future, we have many other exciting projects under way to vastly improve the quality of life and satisfaction of everyone in our  community. 

Perhaps the biggest news is the purchase of the Parish Resource Center building to create a wonderful multi-purpose activity center at the heart of our village.  With its nearly 4000 square feet of floor space, the great room will accommodate, dinners of 200, as well as seating for many more at concerts and lectures.   The Campus Life Enrichment Center will be a centerpiece of activity at Homestead Village.  To prepare it for its future use, new chairs and tables will be purchased and the great room will be updated with new decor.


 


Another important improvement will be dining renovations which are scheduled to begin in the very near future. The re-imagining of dining services will create both a vastly improved food court  and a more enjoyable dining experience.  New colors, new flooring and new seating options will make dining at the Village Café an exciting  as well as delicious experience.

The apartment building will be remodeled this year with new carpet and paint in all the corridors and new lighting in the southwest corridor.  Lobbies and lounges will also be updated.

All of these projects will improve the venues for life enrichment programs and dining, allowing more people to enjoy all that Homestead Village has to offer! 


Friday, May 17, 2013

Homestead Residents Again Bless Schreiber Pediatric Families with Mother's Day Program


Delighted young faces.  That is what the Mother's Day Jewelry program is all about.  For the second year in a row,  Homestead Village residents held a jewelry program for Schreiber Pediatric families so that the children and young adults at Schreiber could surprise their mothers with a beautiful gift on Mother's Day.

Created by Barbara Butzer, Resident Council President, the Mother's Day Program blessed and delighted patients, family and staff at Schreiber.  According to Barbara, "We began setting up Monday night, and then opened the doors for six hours for children on Tuesday.  We then came back again on Wednesday to meet the demand."  Barbara is so appreciative of the hard work and dedication of Homestead Village residents who donated many hours of their time to the project.  Just as important are all the residents who donated their personal jewelry which was truly the key to the program's success.
 Barbara remarked, "Our residents' have been so generous, we have enough jewelry to hold a couple more Mother's Day events!"  While Barbara's term as Homestead Village Resident Council President is coming to an end, her impact on life at Homestead Village has been remarkable.

Tuesday, May 14, 2013

Resident Governance at Homestead Village

Coauthored by Barbara Butzer, Resident Council President and Douglas Motter, President

In an active and diverse community like Homestead Village, it can be confusing to sort out the purposes of various organizations, especially when their names are similar.  That appears to be true when it comes to the Resident Council and the Resident Association.  Many residents have questioned the difference between the two resident organizations and even question why we have both.  In reality, the Council and Association play two very distinct and important roles in life at Homestead Village.

The Resident Association at Homestead Village
What is the Association?  The simple answer is every resident who lives at Homestead Village.  Homestead Village residents are automatically members of the Association.  The Association is the body that every resident has the privilege to participate in, speak up and share ideas and concerns.  The Association is governed by its own by-laws which are kept and updated by the residents.  The by-laws state that the Association will meet four times per year and that the  residents will receive reports and vote on initiatives.  In addition, the Homestead Village Board of Directors or its designee will present the quarterly financial report to the residents at this meeting.  As the leader of Homestead Village and the board's designee, Douglas Motter, President (and one of the co-authors of this article), attends every Resident Association meeting.  He is accompanied by Chief Financial Officer, Brent Messner, who provides the financial report.

Sometimes residents also confuse the Resident Association meeting with the monthly Coffees with the President which have a very similar agenda.  Both meetings are important communication vehicles; but while the Coffees happen monthly, they are purely communication and fellowship meetings, while the Resident Association is a key part of resident governance and thus is more important.  Recently the Coffees with the President have been combined with the quarterly Resident Association meeting in the months that both occur, in order to encourage the maximum attendance at the Resident Association meeting.  This change has been very successful.

The Resident Council at Homestead Village
The Resident Council is the representative governing body of the Resident Association.  As detailed in the by-laws, the Council is comprised of a set number of residents from the Apartments, Cottages, Villa Court and the Mews who represent the residents from those four distinct neighborhoods of Homestead Village.  The Council meets monthly and the council members conduct the business of the Association, bringing concerns that have been raised by their fellow residents,  council member or the recommendations of the many subcommittees sanctioned by the Resident Council.  Those standing subcommittees are:
25th Anniversary Logo - 2011

  • Nominating
  • By-laws
  • Safety
  • Activities (Life Enrichment)
  • Discernment
  • Library
  • Village Store
  • Welcoming
  • Dining 
All residents are invited to observe the Resident Council meetings which are regularly scheduled on the first Monday of every month at 10:00 AM, barring a Holiday falling on that day.  The President of Homestead Village or his designee attends every Council meeting to facilitate better communication and act on concerns raised by the Resident Council.

The Resident Association and Resident Council fulfill very important complementary roles to involve, engage and listen to all the residents of Homestead Village.

In addition to Homestead's internal affairs, the Council and the Association have voted to participate in certain projects to benefit the greater Lancaster community.  These include a drive for school supplies for the Hempfield School District, an annual Mother's Day Jewelry Party for the children of Schreiber Pediatric Rehabilitation Center, and a program to provide a welcoming decor for the dental waiting room at Southeast Lancaster Health Services.  These activities have been happily received because of the enthusiastic and generous Homestead residents!

The Homestead Village Board of Directors
In addition to the association and council, the by-laws of Homestead Village permit up to four residents to serve as Homestead Village Board Members with full voting rights.  Currently 25% of the board is comprised of residents of Homestead Village.  The board meets six times a year in January, March, April, June, September and November.  In September, the board holds an annual meeting open to all the residents.  The members of the Board of Directors receive the minutes to every Resident Council and Resident Association meeting and with four residents serving on the Board, it possesses a keen understanding of the concerns and desires of Homestead Village's residents.  The board's boards primary responsibilities are:
  • Fiscal health
  • Strategic Planning
  • Employing and evaluating the performance of the President
Resident governance at Homestead Village is taken very seriously and is very effective.

Sunday, April 7, 2013

Homestead Village participates in Local Race

For the fifth straight year, Homestead Village's retirement community neighbor, Garden Spot Village, has held a wonderful marathon, 1/2 marathon and marathon relay race.  This year it was held on a beautiful, cool, Saturday morning, April 7, 2013.  For the last two years, Homestead Village has had a presence in the race.  Participating in the Garden Spot Village Marathon is a great team building exercise as well as just great exercise, part of our goal to raise wellness awareness at Homestead.  It also shows support for our great retirement community neighbor, Garden Spot Village.  This year the Homestead Village relay team was represented by Janet Fisher, Human Resources Assistant, and Maureen Troncoso, Supportive Services LPN, along with Susan Doyle's husband, Jim, and Janet's friend, Michelle Grosenick.  Together they ran the 26.2 miles in a very respectable 4 hours, 14 minutes.  Also participating was Douglas Motter, who completed the 1/2 Marathon in 2 hours, 8 minutes. 
Jim Doyle, Janet Fisher, Michelle Grosenick, and Maureen Troncoso represented Homestead Village in the Garden Spot Village Marathon Relay Race on Saturday April 7, 2013