Sunday, August 23, 2015

How Does Charitable Care Work at Homestead Village?


Many residents have asked the question, "How does Homestead Village provides charitable care?"  It is a key part of our mission and our non-profit, charitable status.  Charitable care starts with the generosity of others.  Homestead Village is able to provide charitable care because our generous and caring stakeholders have contributed to our endowment.  That endowment provides the additional revenue needed to cover the cost of the charitable care.  Another key to  providing charitable care is careful budgeting and operations.  Knowing that we have a commitment to provide charitable care, we are careful with our resources.  The final piece of the charitable puzzle is ensuring that the need for charity does not exceed our ability to provide it. That means appropriate screen of new residents in all levels of care to ensure that they can pay for their services most of their life.


 Most residents of Homestead Village (and most other retirement communities) pay for their services with their own funds.  Other non-charitable sources of payment are long-term care insurance and Medicare.  Medicare has many forms and primarily pays for the first 30-100 days of care in a nursing home as well as for medications, therapy, physician services and other ancillary services.  Long-term care insurance pays in most licensed areas of care, including nursing care, personal care and home care when a recipient meets the medical requirements of the plan.

For most of us, if we live long enough, we might outlast our assets.  It doesn't help that as we get older, we require additional assistance which costs more money.  The end result for many people is the inability to pay their full bill.  When this occurs, we ask the resident to write a letter detailing the situation and provide a full accounting of their financial situation, including all assets, income, expenses and debts. Homestead Village's CFO, Brent Messner, then makes a determination as to the amount of charitable financial assistance necessary to meet the full bill.  The resident continues to pay as much as they can afford.  That is how charitable care is provided in residential living and personal care.  

In the nursing home, charitable care is governed by the Medicaid program.  Medicaid requires in most cases, a recipient to spend down most of their assets.  Exceptions are made for the spouse in the community and residents can often keep their homes; but the Department of Human Services is likely to put a lean on the home to recoup Medicaid payments.  Residents applying for Medicaid must provide their financial information to the county assistance office, which makes the determination as to how much of the nursing home bill will be paid by the Commonwealth and how much will be the responsibility of the resident.
 There are a number of challenging scenarios related to planning for health care later in life.  One of the first is Long Term Care Insurance.  Long Term Care Insurance is a complicated purchase and it is difficult to know when to purchase it and how much coverage to buy.  A financial planner can help determine the specific policy and values to purchase, depending on your age and physical condition when you apply.  The second difficult decision is whether to listen to the many schemes about shielding assets.  The temptation is great but there are two problems.  One is the five year look back that the Department of Human Services employs and second is the ethical question.  Any money that is transferred within five years of application for Medicaid will be disqualified and that money will be required to be spent toward care prior to approval for Medicaid.  The ethical issue is simple. Why should the rest of society, and in the case of the Apostles Center, the rest of Homestead Village pay for your care if you have the financial resources to pay for it yourself.  The Federal Government is nearly $19 trillion dollars in debt.  Every state is struggling to balance its budget and Homestead Village loses money on each resident on Medicaid.  Thus all other residents have to pay more money each time a resident qualifies for Medicaid.  Lawyers offer many other schemes to shield money and help individuals with means qualify for Medicaid sooner.  While these schemes are usually legal, each elicits many ethical issues.








Resident Expectation Survey Points to High Satisfaction Levels

Every two years for over a decade, Homestead Village has asked our residents to participate in a satisfaction survey.  The survey has two components.  The first is the numerical scoring in 22 categories.  The second and much larger part of the survey is the comments that are solicited within each question and overall.
Fortunately Homestead Village Residents are a little happier than this group!

Numerical Scores
Every category improved from 2013!  Overall Satisfaction improved 14% from 2.83 to 3.22  The average of all scores in all categories improved 13% to 3.11  Both scores average in the Strongly Satisfied category.

The lowest scoring categories were quality of food provided by dining and care in the Apostles Center for Care.  Both garnered 2.5.    Quality of food improved 11%  from 2013 while care in the Apostles Center remained constant.  Please remember that a 2.5 is between satisfied and strongly satisfied; so while it is the lowest score, it is still a positive score!    

The service areas that recorded the highest levels of increased satisfaction were:
Upkeep and Repair of Buildings:   19%
Care in the Infirmary:  21%
Appearance of Grounds and Landscaping:  22%
Housekeeping Services in the Common Areas:  26%

As has been the case, the two areas of service with the highest overall scores were Staff Friendliness and Helpfulness and Transportation.  Both scored a 3.6.  Runner up was Snow Removal with 3.5.

Comments
Hundreds of comments were submitted with the survey.  They include criticisms, praise and suggestions.  All of the comments have been scrutinized by the leaders of Homestead Village and will be shared with the Board of Directors. The comments will be grouped according to popularity, cost effectiveness and strategic planning. Those deemed to improve Homestead Village's quality service and can be implemented within our budget parameters will be pursued immediately.  Others will help to shape our ongoing strategic plan and be placed on the wish list for future years.

This systematic feedback from residents is critical to ensure the highest quality service for the residents of Homestead Village.  Your participation is greatly appreciated.

Wednesday, August 12, 2015

Homestead Village Home Care Making A Difference

Homestead Village's mission is to enhance the independence and dignity of each person we serve.   We fulfill this mission every day throughout Homestead Village, providing assistance to those who need or desire such services.  In the Apostle Center we provide five star staffing every day.  Our staffing is just as strong in our memory support areas, including both nursing and life enrichment.  We delight in serving supportive services residents in their apartments, allowing them to enjoy their home as long as possible.

The last piece of our caring puzzle is our home care agency.  Homestead Village Home Care provides housekeeping, laundry, dining services and nursing in our cottages, Villa Court and The Mews.  Homestead Village Home Care also serves the surrounding community, providing assistance to older adults in nearby neighborhoods.  Our home care is led by a team of dedicated and capable individuals.  Homestead's Executive Director, Carol Carter, oversees the Home Care Agency.  Home Care has been the special project of Carol Carter who created the agency and has overseen its growth since the beginning. The day to day operations are handled by Catherine "Kit" Reese.  Kit joined the Homestead Village team last year and supervises, hires and schedules the home care team members.  Kit has over 25 years of home care experience and comments that she has never worked in a more friendly environment.  She enjoys getting to know the residents and has been surprised by how interested the residents were in her.  Of course a key home care team member is our Homestead Village MVP, Kathy Bartels, who is featured in this issue.  Carol,  Kit and Kathy, as well as are many other fine home care team members, embody the mission and vision of Homestead Village.  Our goal and desire is to bring professional, quality and timely service to your home if and when you need it.